Frequently Asked Questions

A full set sheds gradually with your natural lash cycle. Most guests schedule a fill every two to three weeks to maintain the intended fullness. Retention varies with your natural shedding cycle, skincare, lifestyle, and aftercare.

The Refined Edit is soft, light, and natural. The Panache Full Set offers clean, uniform coverage in classic, hybrid, or volume styling. The Bespoke Set is the most design-led option, created with layered texture, wispy dimension, and customized movement.

Arrive with clean lashes and no mascara, eyeliner, eye cream, or oil around the eye area. Avoid curling your lashes beforehand. Please arrive on time and plan for the full service duration shown when booking.

Contact lenses should be removed before the service for comfort and eye safety. Bring a lens case and solution, or wear glasses to your appointment. If you have an active eye concern, contact your eye-care professional before booking.

The Fill is intended for returning guests approximately two to three weeks after a full set. Please reserve before more than 50% of the extensions have shed; otherwise, additional time or a new full set may be required. The Express Fill is a brief touch-up for a set that is still mostly full.

Please disclose sensitivities and previous reactions before your appointment. A patch test may be recommended. A patch test can help assess immediate comfort but cannot guarantee that a future reaction will not occur. Services should not be performed when the eye area is irritated or infected.

A patch test is encouraged if you have sensitive eyes, allergies, or a previous reaction to lash adhesive. We apply a small number of extensions to each eye and allow time to observe your comfort before scheduling a full set.

Keep lashes clean with an extension-safe cleanser, brush them gently with a clean spoolie, and avoid pulling, rubbing, or picking. Use oil-free products around the eye area and follow the personalized aftercare guidance provided at your appointment.

Absolutely. Inspiration photos help communicate the texture, fullness, and overall mood you prefer. Your artist will adapt the reference to your eye shape, natural lash health, and lifestyle rather than copying a look that may not suit your features.

Appointments are private and reserved for the scheduled client. Please do not bring children or additional guests unless you have arranged an accommodation with the studio in advance.

The studio is on Floor 4 and is accessible by elevator from the main lobby. If you need a mobility, communication, sensory, or other reasonable accommodation, contact the studio before your visit so we can discuss how best to support you.